Hospital Information System
Analyzed, designed, and contributed to the development of an end-to-end Hospital Information System covering clinical workflows, patient services, medical support units, billing, inventory, finance, and hospital operations through UAT and go-live.
Project overview
This Hospital Information System was designed to connect clinical workflows, patient services, medical support units, administration, billing, inventory, and management needs into one consistent operational flow.
I worked as a Business & System Analyst and also contributed to coding with a 6-developer team. Requirements were gathered directly from cross-functional hospital users and translated into business flows, functional requirements, technical specifications, data models, mockups, test scenarios, and implementation references.
The core objective was to connect cross-unit workflows without losing the clinical context, transaction status, service progress, and process traceability required by hospital operations.
Patient journey & clinical workflow
The main flow covered registration, appointments, emergency care, outpatient and inpatient services, bed/room management, medical records, doctor examinations, diagnoses, procedures, surgery, prescriptions, and discharge.
Medical support services
Pharmacy, laboratory, radiology, and supporting services were mapped as part of the patient journey so orders, statuses, results, and transactions could be traced across units.
Billing, insurance & finance
Billing, cashier, payments, insurance administration, finance/accounting, and reporting were designed to keep clinical services and administrative transactions aligned.
Inventory & hospital operations
Purchasing, warehouse, inventory, pharmacy stock, operational needs, roles & permissions, dashboards, and reporting supported hospital operations beyond direct clinical services.
Requirement, design & implementation
Analysis outputs included BRD, FSD, TSD, use cases, activity/BPMN diagrams, ERD, wireframes/mockups, integration specifications, test cases, and user manuals. I also contributed to coding and implementation coordination with the development team.
UAT, integration & go-live
I supported UAT and integrations across hospital units and required supporting/external systems. The system was then implemented, went live, and was used in hospital operations.
Modules & scope
- Registration, Appointment & Queue
Patient registration, appointments, queues, and service statuses.
- Emergency Department
Emergency patient flow, triage/service status, examinations, procedures, and transition to relevant units.
- Outpatient & Inpatient
Outpatient care, inpatient admission, bed/room management, doctor/nurse services, and discharge.
- Medical Records
Patient data, medical records, examinations, diagnoses, procedures, service history, and role-appropriate clinical information.
- Surgery & Procedures
Procedure/surgery requests, scheduling, status, documentation, and billing linkage.
- Pharmacy
Prescriptions, dispensing, medicine stock, pharmacy transactions, and patient-service integration.
- Laboratory & Radiology
Examination orders, statuses, results, and medical support workflows.
- Billing, Cashier & Payment
Service billing, cashier workflows, payments, and transaction records.
- Insurance / BPJS Administration
Insurance/guarantor administration according to the project implementation scope.
- Purchasing, Warehouse & Inventory
Procurement, receiving, warehouse, stock, and hospital inventory needs.
- Finance / Accounting
Financial transaction and reporting requirements connected to system operations.
- Roles, Dashboard & Reporting
Cross-unit roles and permissions, status monitoring, operational dashboards, and management reporting.
Outcomes & benefits
- More structured cross-unit workflows
Patient, clinical, medical support, administrative, and transaction flows were mapped into one consistent system design.
- Requirements became implementation references
BRD/FSD/TSD, BPMN, ERD, mockups, integration specifications, and test cases provided shared references for stakeholders and developers.
- Clearer hospital process integration
Relationships across clinical services, pharmacy, lab/radiology, billing, inventory, finance, and reporting could be traced as one workflow.
- Implemented and used
The project progressed through development, UAT, integrations, implementation, and go-live into actual hospital operations.